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How far in advance can I make a booking?
You can purchase the bus ticket up to 28 days in advance and it is depending on the bus operators.
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Can I change the departure date and time of my confirmed ticket?
Please contact our Customer Support Team at least 48 hours prior to your original departure date and time. Changes are subject to availability and depend on the terms and conditions of bus operators.
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Can you resend the bus ticket that I bought?
You can download the ticket again by clicking the download link that we sent from SMS and Email. If you didn’t receive SMS, you can find the ticket by going our website www.mmbusticket.com and click Find/Print Your Ticket button and fill the required information to look up your booking.
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How do I make sure about the payment details and booking confirmation status?
You’ll receive your confirmation email or sms depending on the info you provided as the guest information after the booking is confirmed.
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What should I do if I do not receive the booking confirmation message after payment?
You’ll get a confirmation email once your booking is confirmed. This should only take about two minutes but sometimes can take longer. Check your spam/junk mail folders for this email. It may be there by mistake. If you still haven’t received any emails, reach out to our Customer Service team.
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Can I cancel my bus tickets?
MMBusTicket will not refund for the cancelled tickets. All the tickets bought are not refundable or exchangeable.
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How long will the selected seat be blocked?
When you select the seat, this will be blocked for 10 minutes.
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When should I arrive to the bus station?
Travelers must reach the bus station 45 minutes before the departure time.
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Can I receive a refund for my ticket?
In case if the bus is cancelled due to weather conditions, force majeure or natural disaster, it depends on the individual policy of the bus operators. Some operators allow refunds, while others don’t. Please call 09 777 111 811 for all cancellation related queries. Our Customer Support Team will help you process the request as per the cancellation policy of the bus operator.